{"id":745,"date":"2026-09-24T04:45:02","date_gmt":"2026-09-24T04:45:02","guid":{"rendered":"https:\/\/weykiki.com\/?page_id=745"},"modified":"2026-10-03T02:59:25","modified_gmt":"2026-10-03T02:59:25","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/weykiki.com\/en\/terminos-y-condiciones\/","title":{"rendered":"T\u00e9rminos y condiciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"745\" class=\"elementor elementor-745\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c10afa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c10afa4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-544f254\" data-id=\"544f254\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb175cf elementor-widget elementor-widget-heading\" data-id=\"bb175cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41eab67 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"41eab67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/weykiki.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-right-arrow1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms and conditions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95e033c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"95e033c\" data-element_type=\"section\" data-e-type=\"section\" data-no-translation=\"\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-285764c\" data-id=\"285764c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70b865d elementor-widget__width-inherit animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"70b865d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>WEYKIKI Boutique Hotel<\/b><\/p><p>These Terms &amp; Conditions govern reservations and accommodation services provided by <b>WEYKIKI Boutique Hotel<\/b>, located in La Punta, Puerto Escondido, Oaxaca, Mexico, and operated by <b>B2AN GROUP, S.A. de C.V.<\/b>, RFC <b>BGR251016KT4<\/b>, hereinafter referred to as \u201cWEYKIKI\u201d or \u201cthe Hotel\u201d.<\/p><p>By making a reservation directly through WEYKIKI&#8217;s website, telephone, WhatsApp, email or any other official booking channel, the guest acknowledges having read and accepted these Terms &amp; Conditions, together with the Cancellation &amp; Refund Policy applicable to the reservation.<br \/><br \/>By completing a direct reservation through WEYKIKI\u2019s website, telephone, WhatsApp, email or any other official booking channel, the guest acknowledges and accepts the Terms &amp; Conditions and the Cancellation &amp; Refund Policy communicated or made available in connection with the reservation.<\/p><p><b>1. Rates and Reservations<\/b><\/p><p>Rates are subject to availability and may change until a reservation has been confirmed.<\/p><p>Once a reservation has been confirmed, WEYKIKI will honor the rate, dates, room category and conditions stated in the reservation confirmation.<\/p><p>The total reservation amount, including applicable mandatory taxes and charges, will be disclosed before the reservation is completed.<\/p><p>Rates may be displayed in Mexican pesos (MXN), US dollars (USD) or other currencies for informational purposes. Where payment is made in a currency different from the currency originally quoted, the applicable exchange rate will be disclosed at the time of payment.<\/p><p>Promotions, discounts and special rates are subject to availability and to the specific conditions disclosed before booking.<\/p><p><b>2. Payments<br \/><\/b>Payment terms depend on the rate selected at the time of booking and will be clearly disclosed to the guest before the reservation is completed.<\/p><p>The guest is responsible for payment in accordance with the rate and payment conditions accepted at the time of booking.<\/p><p>WEYKIKI may request a valid payment method or preauthorization as a guarantee for accommodation charges, additional services, food and beverage charges, damage attributable to the guest, or other charges expressly accepted or properly authorized by the guest.<\/p><p>Any charge relating to damage will be based on reasonable and documented repair, replacement or specialized cleaning costs attributable to the guest, excluding normal wear and tear.<\/p><p><b>3. Check-In and Check-Out<\/b><\/p><p>Check-in is available from 3:00 p.m.<br \/>Check-out is no later than 11:00 a.m.<\/p><p>Early check-in and late check-out are subject to availability and prior approval by WEYKIKI and may carry an additional charge. Any applicable charge will be disclosed to the guest before acceptance.<br \/>Guests who require a late check-out must request and receive approval from the Hotel in advance.<\/p><p><b>4<\/b><b>. Reservation Changes<\/b><\/p><p>Requests to change reservation dates, room category, number of guests or length of stay are subject to availability and to the conditions of the rate originally booked.<br \/>Any difference in price resulting from an approved modification will be calculated based on the applicable rate for the new dates or conditions.A reduction in the number of nights, postponement, partial cancellation or other modification that reduces the value of the original reservation may be subject to the Cancellation &amp; Refund Policy and the conditions of the rate originally booked.<\/p><p>Non-Refundable Rates do not automatically permit changes or rescheduling. Any modification to a Non-Refundable reservation is subject to WEYKIKI\u2019s approval and availability.<\/p><p><b>5. Cancellations, Refunds and No-Shows<\/b><\/p><p>Cancellation conditions depend on the rate selected at the time of booking and will be disclosed to the guest before the reservation is completed.<\/p><p>Refundable Rate<\/p><p>Reservations booked under a Refundable Rate may be cancelled without penalty up to 14 calendar days before the scheduled arrival date. Any amount previously paid toward the reservation will be refunded in full.<\/p><p>If the reservation is cancelled less than 14 calendar days before the scheduled arrival date, the reservation becomes 100% non-refundable and the guest will be responsible for 100% of the total reservation amount.<\/p><p>Non-Refundable Rate<\/p><p>Reservations booked under a Non-Refundable Rate are 100% non-refundable from the moment the reservation is confirmed. No refund will be provided in the event of cancellation, modification or failure to travel, subject to applicable law.<\/p><p>No-Show<\/p><p>If the guest does not arrive on the scheduled arrival date and has not cancelled the reservation in accordance with the applicable cancellation conditions, the reservation will be considered a no-show. The guest will be responsible for 100% of the total reservation amount.<\/p><p>Reservations made through Booking.com, Expedia, travel agencies or other third-party booking platforms are subject to the cancellation and refund conditions accepted through the platform where the reservation was made.<br \/><br \/><\/p><p><b>6. Minimum Age<\/b><\/p><p>WEYKIKI welcomes guests aged 8 years and older.<\/p><p>Guests under the age of 8 may be accommodated only with prior written approval from WEYKIKI.<\/p><p>The minimum age to check in and be the responsible guest for a reservation is 18 years.<\/p><p>Guests under the age of 18 must stay with a parent, legal guardian or responsible adult.<\/p><p>The purchase and consumption of alcoholic beverages are strictly limited to persons aged 18 or older. WEYKIKI may request valid official identification to verify age.<\/p><p><b>7. Occupancy and Guest Registration and External Visitors<\/b><\/p><p>Room occupancy may not exceed the maximum capacity established for the reserved room category.<\/p><p>Every person staying overnight at the Hotel must be properly registered. WEYKIKI may request valid official identification from guests during check-in.<\/p><p>Only registered guests may stay overnight in Hotel rooms.<\/p><p>Hotel facilities and guest areas are reserved for registered Hotel guests. External visitors may enter guest rooms, use the pool, common areas or other Hotel facilities only with prior authorization from WEYKIKI.<\/p><p>Registered guests may not invite or provide access to external visitors for the use of Hotel facilities without the Hotel\u2019s prior authorization.<\/p><p>WEYKIKI reserves the right to deny or withdraw access to any external visitor in accordance with Hotel policies, capacity, safety or operational requirements.<\/p><p><b>8. Pets and Assistance Animals<br \/><\/b><\/p><p>WEYKIKI is a pet-free property. Guests and external visitors are not permitted to bring pets into guest rooms, common areas, the pool area or any other area of the Hotel.<\/p><p>This restriction does not apply to guide dogs or other assistance animals whose access is protected under applicable law.<\/p><p>Where permitted by applicable law, WEYKIKI may request appropriate documentation or identification confirming that the animal is a trained guide or assistance animal.<\/p><p>Assistance animals must remain under the control of their handler and comply with applicable hygiene and safety requirements.<\/p><p><b>9. Accessibility<br \/><\/b><\/p><p>WEYKIKI provides accessibility features including an accessible entrance ramp, elevator access to all floors, and a guest room with wider circulation areas designed to facilitate wheelchair access.<\/p><p>Guests with specific accessibility requirements are encouraged to contact WEYKIKI before booking so that the Hotel can provide detailed information about the available facilities and confirm whether they meet the guest\u2019s individual needs.<\/p><p>WEYKIKI will make reasonable efforts to accommodate accessibility-related requests in accordance with applicable law.<\/p><p><b>10. Pool and Common Areas<\/b><\/p><p>Use of the pool and common areas is subject to operating hours, posted safety rules and WEYKIKI\u2019s Internal Regulations.<\/p><p>The swimming pool is not supervised by a lifeguard. Guests use the pool responsibly and must comply with all posted safety instructions and directions provided by Hotel staff.<\/p><p>Guests under the age of 18 must be supervised by a responsible adult while using the pool.<\/p><p>Running, unsafe diving, dangerous behavior, misuse of Hotel facilities or any activity that creates a risk to guests, visitors, staff or Hotel property is prohibited.<\/p><p>Guests who have consumed alcohol must exercise particular caution when using the pool. WEYKIKI may restrict access to the pool where a guest\u2019s condition or behavior presents a safety risk.<\/p><p>WEYKIKI may temporarily restrict or close the pool or other common areas when reasonably necessary for maintenance, cleaning, weather conditions, safety or operational reasons.<br \/>Nothing in these Terms excludes or limits any liability that legally corresponds to WEYKIKI under applicable law.<\/p><p><b>11. Smoking and Vaping<\/b><\/p><p>Smoking and vaping are strictly prohibited inside all guest rooms and in any other area of the Hotel where smoking is prohibited by law or Hotel policy.<\/p><p>Smoking is permitted only in areas specifically designated by WEYKIKI, where permitted by applicable law.<\/p><p>Guests are responsible for any reasonable and documented cleaning, deodorizing, repair or replacement costs resulting from smoking or vaping in a prohibited area.<\/p><p>Repeated or serious violations of the Hotel\u2019s smoking policy may result in the guest being required to leave the property, subject to applicable law.<\/p><p><b>12. Guest Conduct<\/b><\/p><p>Guests and their authorized visitors must behave respectfully toward other guests, visitors, neighbors and Hotel staff and must comply with Hotel rules and reasonable instructions from WEYKIKI staff.<\/p><p>Violence, threats, intimidation, harassment, abusive behavior, excessive noise, dangerous conduct, intentional damage, illegal activities, possession or use of substances prohibited by applicable law, or any conduct that materially interferes with the safety, comfort or peaceful enjoyment of other guests or the operation of the Hotel is prohibited.<\/p><p>Parties, gatherings or events in guest rooms or Hotel facilities are not permitted without prior authorization from WEYKIKI.<\/p><p>Guests are responsible for the conduct of external visitors they invite or for whom they obtain access to the Hotel.<\/p><p>In the event of serious or repeated violations, or conduct that presents a safety or security risk, WEYKIKI may require the guest or visitor to leave the property, restrict access to Hotel facilities, and contact the appropriate authorities where reasonably necessary, subject to applicable law.<\/p><p>Requiring a guest to leave the property does not relieve the guest of responsibility for accommodation, services, damage or other properly authorized charges already incurred, subject to the applicable reservation conditions and law.<\/p><p><b>13. Damage to Hotel Property<\/b><\/p><p>Guests are responsible for damage caused by them or by any visitor or person for whom they obtain access to the Hotel, excluding normal wear and tear.<\/p><p>This includes damage to guest rooms, furniture, fixtures, equipment, linens, towels and other Hotel property, as well as missing Hotel property and extraordinary cleaning required as a result of the guest\u2019s or visitor\u2019s actions.<\/p><p>WEYKIKI may charge the guest reasonable and documented costs for cleaning, repair or replacement attributable to such damage or loss, subject to applicable law.<\/p><p>Where reasonably possible, WEYKIKI will maintain appropriate documentation of the damage, loss and related costs.<\/p><p><b>14. Personal Property<\/b><\/p><p>Guests are responsible for taking reasonable precautions to safeguard their personal belongings, including money, passports, jewelry, electronic devices and other valuables.<\/p><p>In-room safes are provided for guests\u2019 convenience, and guests are strongly encouraged to use them for valuables.<\/p><p>Any loss, theft or damage to personal property must be reported to Hotel reception as soon as reasonably possible.<\/p><p>WEYKIKI shall not be responsible for loss or damage attributable to the guest, the guest\u2019s companions or visitors, the inherent nature or condition of the property, force majeure, or other circumstances for which the Hotel is not legally responsible.<\/p><p>Money, securities and items of particularly high value should be specifically declared to the Hotel and, where available and appropriate, placed in safekeeping with the Hotel in accordance with applicable procedures.<\/p><p>WEYKIKI\u2019s responsibility for lost, stolen or damaged property shall in all cases be determined in accordance with applicable Mexican law.<\/p><p><b>15. Additional and Third-Party Services<\/b><\/p><p>WEYKIKI may offer or assist guests in arranging additional services, including transportation, excursions, activities, experiences, massages and other services.<\/p><p>Certain services may be provided by independent third-party providers and not directly by WEYKIKI. Where applicable, guests will be informed that the service is provided by an independent third party.<\/p><p>Independent third-party providers are responsible for the operation and performance of their respective services, including their own personnel, equipment and applicable safety requirements.<\/p><p>Availability, pricing, schedules, cancellation conditions and other terms applicable to third-party services may be established by the relevant provider.<\/p><p>WEYKIKI is not responsible for acts or omissions of independent third-party providers except to the extent that responsibility legally corresponds to WEYKIKI under applicable law.<\/p><p><br \/><b>16. Force Majeure and Events Beyond the Hotel&#8217;s Control<\/b><\/p><p>WEYKIKI shall not be responsible for delays, interruptions, limitations or inability to provide services resulting from circumstances beyond the Hotel\u2019s reasonable control, including hurricanes, tropical storms, earthquakes, flooding, fires, natural disasters, government orders or restrictions, public emergencies, road or airport closures, widespread or prolonged interruptions of electricity, water, telecommunications or other essential services, or other comparable events beyond WEYKIKI\u2019s reasonable control.<\/p><p>In such circumstances, WEYKIKI may reasonably modify, restrict, suspend or temporarily discontinue affected Hotel services or facilities where necessary for safety, security or operational reasons.<\/p><p>WEYKIKI will make reasonable efforts to minimize disruption and assist affected guests where reasonably possible.<\/p><p>WEYKIKI shall not be responsible for external expenses or losses resulting from such events, including airline tickets, transportation costs or other services purchased from third parties, except where responsibility is imposed on the Hotel by applicable law.<\/p><p>Any cancellation, refund, modification or other remedy relating to an affected reservation will be determined in accordance with the circumstances, the applicable reservation conditions and Mexican law.<\/p><p><b>17. Inability of WEYKIKI to Provide Accommodation<\/b><\/p><p>If WEYKIKI is unable to provide confirmed accommodation for a reason attributable to the Hotel, WEYKIKI will promptly inform the guest and handle the affected reservation in accordance with applicable Mexican law.<\/p><p>Depending on the circumstances and availability, WEYKIKI may offer suitable alternative accommodation or provide the applicable refund or other remedy required by law.<\/p><p>Where alternative accommodation is offered, WEYKIKI will make reasonable efforts to provide accommodation of a comparable standard and location, subject to availability.<\/p><p><b>18. Personal Data<\/b><\/p><p>Personal information collected or processed by WEYKIKI will be handled in accordance with WEYKIKI\u2019s Privacy Policy, available on this website, and applicable data protection laws.<\/p><p><b>19. Internal Regulations<\/b><\/p><p>Guests and their authorized visitors must comply with WEYKIKI\u2019s Internal Regulations, safety rules, posted notices and reasonable instructions issued by Hotel staff.<\/p><p>The Internal Regulations are available at the Hotel and form part of the rules governing the use of guest rooms, common areas and Hotel facilities.<\/p><p>In the event of a serious or repeated violation, WEYKIKI may take reasonable measures necessary to protect guests, staff and Hotel property, including restricting access to Hotel facilities or requiring a person to leave the property, subject to applicable law.<\/p><p><b>20. Contact Information<\/b><\/p><p><b>WEYKIKI Boutique Hotel<\/b><\/p><p>Operated by: B2AN GROUP, S.A. de C.V.<\/p><p>RFC: BGR251016KT4<\/p><p><b>Address:<\/b> Benito Juarez entre Calles Nayrit y Nuevo Leon,<\/p><p>Puerto Escondido, Oaxaca, Mexico<\/p><p><b>Telephone \/ WhatsApp:<\/b> +52 954 138 1999<\/p><p><b>Email:<\/b> info@weykiki.com<\/p><p>Guests may contact WEYKIKI through the above channels regarding reservations, cancellations, complaints, requests or questions relating to their stay.<\/p><p><b>21. Applicable Law and Consumer Rights<\/b><\/p><p>These Terms &amp; Conditions and the provision of accommodation and related services by WEYKIKI are governed by the applicable laws of Mexico.<\/p><p>Nothing in these Terms &amp; Conditions is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded, restricted or waived under applicable Mexican law.<\/p><p>Guests may contact WEYKIKI directly regarding any complaint or dispute so that the Hotel may have an opportunity to review and address the matter. This does not limit the guest\u2019s right to seek assistance or exercise any rights available through PROFECO or any other competent authority.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and conditions Home Terms and conditions WEYKIKI Boutique Hotel These Terms &amp; Conditions govern reservations and accommodation services provided by WEYKIKI Boutique Hotel, located in La Punta, Puerto Escondido, Oaxaca, Mexico, and operated by B2AN GROUP, S.A. de C.V., RFC BGR251016KT4, hereinafter referred to as \u201cWEYKIKI\u201d or \u201cthe Hotel\u201d. By making a reservation directly [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_thinkrank_schema_form_data":"","_thinkrank_selected_schema_type":"","_thinkrank_additional_schemas":"","_thinkrank_canonical_url":"","_thinkrank_og_title":"","_thinkrank_og_description":"","_thinkrank_og_image":"","_thinkrank_twitter_title":"","_thinkrank_twitter_description":"","_thinkrank_twitter_image":"","_thinkrank_imported_from":"","_thinkrank_focus_keywords":[],"_thinkrank_focus_keyword":"","_thinkrank_robots_meta_enabled":0,"_thinkrank_robots_meta":"","_thinkrank_advanced_robots_meta":"","_thinkrank_exclude_from_search":0,"_thinkrank_exclude_from_archives":0,"_thinkrank_primary_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-745","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/pages\/745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/comments?post=745"}],"version-history":[{"count":7,"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/pages\/745\/revisions"}],"predecessor-version":[{"id":1173,"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/pages\/745\/revisions\/1173"}],"wp:attachment":[{"href":"https:\/\/weykiki.com\/en\/wp-json\/wp\/v2\/media?parent=745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}