WEYKIKI Boutique Hotel
This Cancellation & Refund Policy applies to direct reservations made with WEYKIKI Boutique Hotel through its official website, email, telephone, WhatsApp, or other direct booking channels.
WEYKIKI Boutique Hotel offers two primary rate plans: Flexible Rate and Non-Refundable Rate. The conditions below govern each rate accordingly.
1. Flexible Rate Policy1.1 Payment Terms
• Deposit: No deposit is charged at the time of booking. A valid credit/debit card is required to guarantee and hold the reservation.
• Full Payment: The total reservation amount will be collected prior to or at check-in.
1.2 Cancellation 14 Days or More Before Arrival
• Direct reservations under the Flexible Rate may be cancelled without penalty up to 14 calendar days prior to the scheduled arrival date (by 3:00 PM local hotel time).
• No charges will be applied to the guest’s card.
1.3 Cancellation Less Than 14 Days Before Arrival
• If a cancellation request is received less than 14 calendar days prior to the scheduled arrival date, the reservation becomes 100% non-refundable.
• The guest remains responsible for 100% of the total reservation amount.
• Where authorized during the booking process, WEYKIKI Boutique Hotel reserves the right to charge the full reservation amount to the payment card provided on file, or request direct settlement in accordance with applicable law.
2. Non-Refundable Rate Policy
• Payment: Reservations booked under the Non-Refundable Rate require 100% payment of the total stay at the time of booking.
• Cancellation & Changes: The total stay amount is 100% non-refundable and non-modifiable from the moment the booking is confirmed.
• In the event of a cancellation, modification, partial stay reduction, or no-show, no refunds, credits, or voucherswill be issued.
3. No-Show Policy
• If a guest fails to check in on the scheduled arrival date without cancelling within the permitted 14-day window (for Flexible Rates) or holds a Non-Refundable Rate, the reservation will be deemed a No-Show.
• In a No-Show scenario, the guest is responsible for 100% of the total reservation amount, and the full balance will be charged to the payment card on file.
• WEYKIKI Boutique Hotel reserves the right to release the room for resale after the missed arrival date.
4. Reservation Changes & Modifications
• Date, room type, or length-of-stay modification requests apply only to Flexible Rate bookings (14+ days prior to arrival) and are subject to room availability and potential rate differences.
• Modifications requested less than 14 days before arrival under a Flexible Rate, or at any time under a Non-Refundable Rate, will be treated as a partial or full cancellation and remain subject to the 100% cancellation charge.
5. Third-Party & Online Travel Agency (OTA) Bookings
• Reservations made via third-party channels (such as Booking.com, Expedia, or travel agencies) are subject to the specific cancellation, prepayment, and refund policies accepted at the time of booking on those platforms.
• Cancellations, modifications, or refund requests for OTA bookings must be initiated and processed directly through the respective platform.
6. How to Submit a Cancellation Request
To cancel a direct reservation, the guest must contact WEYKIKI Boutique Hotel through an official communication channel with the reservation holder’s name, booking/confirmation number, and arrival date:
• Email: info@weykiki.com
• Telephone / WhatsApp: +52 954 138 1999
A cancellation is deemed received and valid only when submitted through an official WEYKIKI channel and confirmed in writing by the hotel.
7. Refunds & Bank Processing
• Eligible refunds under this policy, will be issued using the original payment method
• Refunds are initiated promptly upon written confirmation.
• Depending on your bank, credit card issuer, or payment processor, refunded funds may take 5 to 15 business days to appear in your account. The hotel is not responsible for third-party bank processing delays or foreign exchange variances.
8. Hotel Inability to Provide Accommodation
• In the rare event that WEYKIKI Boutique Hotel is unable to honor a confirmed reservation due to reasons attributable to the hotel, the matter will be handled in full compliance with applicable Mexican hospitality laws. This may include arranging suitable alternative accommodation or providing a full refund of any amounts paid.
9.Company & Legal Information
Property Address:
WEYKIKI Boutique Hotel
La Punta, Puerto Escondido, Oaxaca, Mexico
Email: info@weykiki.com
Telephone / WhatsApp: +52 954 138 1999
Operating Entity: B2AN GROUP, S.A. de C.V.
RFC: BGR251016KT4
Av. Moliere 310, Oficina 1, Piso 3
Col. Polanco I Sección, Miguel Hidalgo
Ciudad de México, C.P. 11510, México